Back in 2022, the Ford Mustang Mach-E ranked second on J.D. Power’s U.S. Electric Vehicle Experience (EVX) Ownership Study, which aims to determine precisely what one might think – which EVs rank as the most satisfying among owners. The Mach-E followed up that strong showing with a third place ranking in last year’s EVX study, slipping just a touch year-over-year. Now, the 2024 J.D. Power Electric Vehicle Experience Ownership Study has been released, and it reveals that the Ford Mustang Mach-E managed to reclaim the second spot this time around.
This time around, the Ford Mustang Mach-E moved back up to second place with a score of 764 out of 1,000 possible points, which trails only the Mini Cooper Electric and its score of 770. The Mach-E managed to beat out all of the rest of its rivals in the mass market EV segment, including the Hyundai Ioniq 6, Kia EV6, and the Chevy Bolt EUV, among others.
J.D. Power’s U.S. Electric Vehicle Experience (EVX) Ownership Study focuses on the first year of ownership, specifically, measuring satisfaction based on 10 factors – accuracy of stated battery range; availability of public charging stations; battery range; cost of ownership; driving enjoyment; ease of charging at home; interior and exterior styling; safety and technology features; service experience; and vehicle quality and reliability. This year’s EVX study polled 4,650 owners of 2023 and 2024 model year EVs, and found that overall, quality, cost, and public charger availability are among the most important factors for those owners.
“The increase in the EV share of the new-vehicle market, reflected by seven new rank-eligible models this year, is a notable step in the transition toward vehicle electrification,” said Brent Gruber, executive director of the EV practice at J.D. Power. “Many products are hitting the mark and resonating with shoppers but, at the same time, the decline in satisfaction with public charging availability should serve as a warning because concern about access to public charging is a key reason many buyers currently reject BEVs. For EVs to reach their full potential, this issue needs to be resolved.”
We’ll have more on the Mach-E soon, so be sure and subscribe to Ford Authority for more Mustang Mach-E news and continuous Ford news coverage.
Comments
Not a very useful survey if Tesla, Rivian and Lucid are omitted.
The old J.D. Power “pay to play” model is a relic of the past that needs to go.
All three of those brands are part of the premium segment – not mass market – according to J.D. Power, which is why you don’t see them here.
Yes your correct Brett.