The Lincoln Navigator is on the cusp of receiving a pretty extensive mid-cycle refresh for the 2025 model year, one that will usher in a rather big change inside the cabin – the addition of a huge, coast-to-coast screen running the new Lincoln Digital Experience software. However, Lincoln Navigator owners have long been pleased with the big, luxurious SUV’s infotainment system as-is, frequently ranking it highly on various studies over the years, a trend that has now continued with another new study.
This news comes to us from the just-released J.D. Power 2024 U.S. Multimedia Quality and Satisfaction Study, in which Lincoln Navigator owners ranked that model third in the mid-size/large premium segment with a score of 921 out of 1,000 possible points – placing it behind its chief rival, the Cadillac Escalade (935 points), as well as the Lexus LC (932), and tying it with the Cadillac CT5 in that regard.
The 2024 U.S. Multimedia Quality and Satisfaction Study is based on responses collected from 99,144 purchasers and lessees of new 2024 model-year vehicles, who were surveyed after 90 days of ownership. The number of overall multimedia problems per 100 vehicles (PP100) reported by owners and lessees has risen each year from 2020 through 2023, but actually fell in 2024 versus 2023, to 43.7 – indicating that quality has improved somewhat. Additionally, 2024 marks the first time in three years that infotainment has represented less than 25 percent of reported problems, while the biggest improvements come from the categories of voice recognition, lack of USB ports, and inconsistent volume.
“It is great to see OEMs and suppliers taking action on what were typically the biggest contributors to the increases in vehicle multimedia quality problems,” said Ashley Edgar, senior director of automotive benchmarking at J.D. Power. “Previously long-standing issues have been addressed and those updates can be seen in the problem decreases. Looking ahead, to continue decreasing problems, further optimization of Apple Car Play and Android Auto should remain a top priority.”
Comments
I am shocked. My system has been buggy forever. All parts has been slow, crushes doesn’t connect. Been in service many times for updates and up grades. But still not always good.
So then why are they going to a subscription based, cheesy, Android Automotive based system. The Nautilus has so many software bugs, the Google lady that talks to you in Navigation sounds like she a stupid computer voice. Sync 4 is far superior and refined.