Over the past few years, the Ford Mustang Mach-E has produced strong results in J.D. Power’s U.S. Electric Vehicle Experience (EVX) Ownership Study – ranking second among its peers in 2022, followed by a third place finish in 2023 and another second-place ranking in 2024. However, in the 2025 version of the J.D. Power U.S. Electric Vehicle Experience Ownership Study, the Ford Mustang Mach-E fell down the rankings quite a bit, even as the overall market improved in many ways.
This year, the Ford Mustang Mach-E ranked eighth among its peers in the mass market segment of the EV space with a score of 718 out of 1,000 possible points, which places it near the bottom of the pack, as well as behind the segment average of 725. The Hyundai Ioniq 6 topped the list this time around, followed by the Kia EV6, Chevy Equinox EV, Hyundai Ioniq 5, Chevy Blazer EV, Kia EV9, Hyundai Kona EV, the Mach-E, Subaru Solterra, Honda Prologue, and Volkswagen ID.4.
J.D. Power’s U.S. Electric Vehicle Experience Ownership Study focuses on the first year of ownership via an index score that measures owner satisfaction based on several factors – accuracy of stated battery range; availability of public charging stations; battery range; cost of ownership; driving enjoyment; ease of charging at home; interior and exterior styling; safety and technology features; service experience; and vehicle quality and reliability. This year’s EVX study is based on the responses of 6,164 owners of 2024 and 2025 model-year BEVs and PHEVs, and found that in general, there are some challenges that lie ahead – though consumer experience continues to improve.
“The elimination of EV tax incentives and public charging funding has the potential to affect two critical barriers to EV adoption: public charging availability and vehicle prices,” said Brent Gruber, executive director of the EV practice at J.D. Power. “This temporary slowdown in market share growth for EVs creates a unique challenge for the industry as manufacturers forge ahead with new vehicle introductions. The EV market will be faced with expanded product offerings and flat share, creating increased competition.”
Comments
That’s why I ditched my MachE after 13 months. Could not deal with constant software problems.
If there were buttons and knobs and not having everything run through that massive tablet, it would be better. Ford’s software issues will not be fixed anytime soon. The interior styling is near the bottom of the barrel compared to every other EV on the market. Ford needs to do a lot of work with this vehicle to make it appealing to the masses. They can’t rely on the great exterior design anymore. The glass roof (now optional) is a 1600-dollar option in Canada, while the Lexus RZ’s is $600 and has the electrochromic feature. Still no heated rear seats, no ambient lighting in the rear, cheap plastic trim. No fog lamps or static cornering lamps. This thing is now very dated compared to everything else.