Over the past couple of years, Ford has ranked below the industry average in J.D. Power’s U.S. Electric Vehicle Experience (EVX) Home Charging Study, coming in near the bottom in terms of its Level 2 at-home EV charger experience. However, on the bright side, Ford has also shown some improvement in the EVX Home Charging Study over that same time period, posting a score of 699 out of 1,000 possible points in 2023 before moving up to 708 in 2024. Now, Ford has improved upon those results in the just-released 2025 J.D. Power U.S. Electric Vehicle Experience (EVX) Home Charging Study, too.
This time around, Ford improved its score by a few points yet again, coming in at 712 – which still ranks below the industry average of 733 points, and bested only Siemens (684) and JuiceBox (666). Tesla continues to rank first in the EVX Home Charging Study, this time, with a score of 776, followed by Emporia (763), Wallbox (756), GRIZZL-E (755), ClipperCreek (744), Autel (733), Rivian (718), and Chargepoint (717).
J.D. Power’s U.S. Electric Vehicle Experience (EVX) Home Charging Study measures customer satisfaction in that regard by looking at eight different categories – fairness of retail price; cord length; size of charger; ease of winding/storing cable; cost of charging; charging speed; ease of use; and reliability. This year’s version polled 10,472 owners of 2019-2025 model year EVs and PHEVs, and found that overall, customer satisfaction with the home charging experience is actually on the decline for a few reasons.
“While home charging remains the pinnacle of convenience when it comes to EVs, there are some pain points felt by owners across all three charging segments,” said Brent Gruber, executive director of the EV practice at J.D. Power. “Chief among them are charging speeds, cord length and the cost of charging. Energy prices are still on the rise in much of the country, and this has negative effects on the industry. Furthermore, because charging speed has tremendous influence on customer satisfaction, home charging stakeholders should particularly focus on ensuring charging speeds are optimized to meet customer needs.”
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