Ford Authority

Reply To: 2022 F150, Platinum, Ecoboost, 3.5, 701A pk.


I ordered a 2023 F-150 Platinum with the Carmelo seats.
Last week I received a confirmation email from Ford that they have my order. In the order summary, in the email the seats listed are the Black / Medium Dark Slate Premium Nirvana Leather Seating Surface with Black Tuxedo Stripes not the Carmelo seats I ordered.
I contacted my dealership to have the seat order corrected and they sent me a copy of my order they sent Ford which clearly shows the Carmelo seats on the order.
I assume that Ford is altering the orders and not informing the customers. If the Carmelo seats is an item that is having a production problem Ford should be informing the customers.
It’s very disappointing to have the dealership inform a customer that the truck they ordered finally arrived and when you arrive at the dealership and see it to realize it’s not exactly what you ordered.

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