Ford Authority

Reply To: Receiving my Transit van thats been on order


My husband and I are right there with you!
We ordered a 2023 Escape Hybrid 11-18-22. We have info which shows it was built 3-28-23. It had to go thru quality control and a safety inspection….we understand that.
Ford has corresponded with us several times with expected dealer delivery dates…..
5-22 / 5-28
5/31 / 6-12
6-12 / 6-19
And most recently 6-20 / 6-26

This will be our 11th Ford and will probably be our last. They evidently don’t know what customer service is or what customer loyalty is. And apparently, there is no concept of logistics…..or a decent logistics department.

We’re fed up.
We may cancel our order if the vehicle doesn’t show up by July 1st.

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