Ford Authority

Reply To: Who’s in charge of shipping


Ford is no different than most large companies when it comes to customer service and I consider giving accurate shipping status falls under customer service. Large companies are making record profits. One way to increase profit is to cut back on expenses. In my opinion, customer service is the last thing you would want to reduce and/or provide a horrible experience. Wake up Ford! Providing strong customer service creates loyalty. If I believe what I’ve been told, my Transit Trail Van was completed 7 weeks ago, but the shipping status is all over the map.

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