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I have a 2014 Ford Focus that needs the Transmission Control Module (TCM) replaced. No-one will service this transmission but the Ford Dealer. The transmission is under extended warranty, but the dealer keeps telling me the part is on back order for nearly 1 year now.
I know there have been supply chain issues, but the lack of information and action to address this issue is astounding. Going so long with an unusable vehicle is becoming a real hardship. Can someone tell me what the plan is? Do we need another class action law suite?We’re in the same situation. Going on a month now with no answers on when this part will be available, but we’re welcome to trade it in if we want. Ours only has 75,000 miles on it. It’s just sitting at the dealership. I can’t imagine what a single mom (or dad) or anyone else for that matter, who relies solely on this car for transportation to work would do. It just isn’t right.
Same issue. My car has 56k miles on it. I bought it used, and only put about 300 miles on it. Took it to the dealer 6 weeks ago. Today. I was told they are not currently manufacturing the TCM. They have no idea when the part will be available. At the dealership where my car is, there are 27 vehicles waiting for the same part.
Well I finally had my hearing with the arbitrator since my car has been parked in the garage for 2 years. I was awarded a new transmission and clutches, but Ford has me jumping thru hoops to get to that point. I just want this whole ordeal to be over. 57,000 miles.
My 2014 Ford Focus, which I have had for 6 years, finally developed a problem with the TCM and has been sitting in my garage for two months while the part has been backordered. Car can’t be driven and ss with the rest of you Ford is doing nothing to resolve this backorder problem. Jeff Hall
2014 Ford Focus I take it in once a year for clutch and adjustments. Today, This time it is the TCM. (89,000 miles). Under warranty but parts are still 5-6 months out. Picked the car up and will let it sit until.???? I called Ford and filed a complaint and they gave me a Claim# and said there is nothing they could do. No loaner, no answer and basically no help. What good is filling a claim and giving me a number. Is there a buyback program, active lawsuits or helpful information out there ?
I have a similar situation: I purchased a 2013 F150 XL in excellent condition, test drove smooth with plenty of power, smooth shifting and driving, so I purchased the truck ,the carfax stated that a “customer satisfaction program” had been issued from Fotd Motor Company,which led me to believe that the issue had been corrected, especially since the vehicle drove just fine on the test drive. After doing some research I found out about the recall on the software and the extended warranty on the transmission molded lead frame both yo corrected and covered by Ford Motor company. So I took it to my local Ford dealer to have it corrected that was back in July and after the software update my transmission went haywire and I couldn’t drive it, so it’s back at the dealership and they say they cant get parts until January and if I take my truck elsewhere it won’t be covered under the extended warranty?
How can the legally do this?That’s irrelevant, it’s not the customers fault if someone is ripping him off .we buy in good faith,we test drive with good results and expect reliability our hard earned money!
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