Ford Authority

Ford Pass doesn’t respond and ford help doesn’t either

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  • #158426
    [email protected]

    I have a 2023 F150 Limited the dealer set up my Ford Pass program on my IPhone 12
    It communicated with my vehicle for a few weeks and then stopped communicating.
    I have reset it and removed and reinstalled and all I get is Activate but when I follow Ford’s instructions to activate the program simply comes back un able to communicate with Ford at this time…I’ve tried moving vehicle to other locations no luck.
    I’ve left several messages with Ford on my Ford account internet website and I’ve left several messages over last 6-8 weeks and this is a major issue that pisses this long time Ford customer off…..not once has Ford responded to my requests for help messages…
    It’s like once they get my $87,000 dollars they don’t care anymore.


    I’m getting the same as you on my 2018 F350 King Ranch. Finally got Ford Pass to admit ford turned their connection off for 2018 with no modem installed. A real pisser for this kind of money. My connection worked for about 3 years and then went silent…

    Redmond, Oregon


    Phone 800-883-2966. When it answers say “agent”. Then choose option 2.

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