Owners should: wait for communications from Ford, which will begin being mailed out on July 1st, 2024. The Ford reference number for this recall is 24S39.
Contacts:
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 24S39
- NHTSA Toll-Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.nhtsa.gov
We’ll have the latest on all Ford Motor Company recalls as they’re issued, so be sure and subscribe to Ford Authority for more Ford Escape news, Ford recall news, and non-stop Ford news coverage.
View Comments
My Ford dealer has had my 2024 Escape Active for over a week and appears to be clueless on how to repair the defective active cruise control system. Installed a new camera, problem come back after 20 miles, total shut down of all electronic safety systems. Now I hear they are waiting on a new Radar Module, how long with that take to install and recalibrate? Does Ford make available any technical support for the dealership tech to consult with for getting the system repaired?
My 2024 Ford Escape Active assembled at the Louisville plant is broke down with a defective Active Cruise Control problem, now sitting at the dealership for over a week and was wondering why my vehicle isn't part of the recall for 2024 Escapes having this same prob. I think Ford is fudging on the recall for this defect in the Active Cruise system. Perhaps they should take another look . My 2024 Escape Active 4WD was assembled at Louisville plant in same time frame 2024 and it has no cruise and no safety systems except warning lights, bells whistles and a lot of BS from the service department who hasn't got a clue.