For quite some time, Tesla and its Supercharger network have proven to be the most reliable EV chargers in the U.S., at least, according to J.D. Power's annual U.S. Electric Vehicle Experience (EVX) Public Charging Study. The Tesla Supercharger network ranked first in that study in both 2023 and 2024, in fact, which is a big part of the reason why Ford - and  just about every other automaker that builds EVs - signed a deal that gives its EV owners access to that network. Now, Tesla's success in this regard has continued for yet another year.
In the just-released 2025 version of the J.D. Power U.S. EVX Study, the Tesla Supercharger network once again ranked as the top DC fast charger option among consumers with a score of 709 out of 1,000 possible points. That ranked it ahead of second-place Red E (668 points), as well as ChargePoint (619), Electrify America (601), EVgo (579), and Blink (501). Tesla Destination chargers also took the top spot in terms of Level 2 charging stations as well, underscoring the company's dominance of this market at the moment.
This year's U.S. Electric Vehicle Experience (EVX) Public Charging Study polled 7,428 owners of EVs and PHEVs, measuring satisfaction using 10 factors - ease of charging; speed of charging; physical condition of charging station; availability of chargers; convenience of this location; things to do while charging; how safe you feel at this location; ease of finding this location; cost of charging; and ease of payment. Overall, it found that reliability and customer experience are steadily improving across the board.
"The industry is experiencing a concerted effort among various stakeholders in the EV ecosystem - particularly from automakers and charging networks - to improve the public charging experience for customers," said Brent Gruber, executive director of the EV practice at J.D. Power. "While overall satisfaction scores decline this year, our data shows clear improvement in the reliability and success of public charging - a promising sign of progress for the industry. Improving reliability, ease of use and addressing cost concerns are among a multitude of factors at play that must be prioritized to enhance the overall public EV charging experience. Faster does not always mean better."
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